Frequently Asked Questions
Everything you need to know about our cruelty-free beauty essentials.
Are Zoologist products tested on animals?
Absolutely not. We are 100% cruelty-free and Leaping Bunny certified. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or exchange within 30 days of delivery.
Do you offer vegan-friendly options?
Yes, the majority of our collection is vegan. You can find a full list of ingredients on each product page, and vegan items are clearly marked with our 'Vegan' badge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your beauty haul every step of the way.